cq999 Privacy Policy

cq999 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes in detail what types of information we collect when you use the cq999 platform, how that information is used, with whom it may be shared, and what steps we take to protect your information.

To provide services on the cq999 platform, we collect various types of personal and non-personal information. The purpose of data collection is always limited to improving service quality, ensuring security, and meeting legal obligations.

1.1 Information You Provide Directly

When you register or manage an account on cq999, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Valid email address
• Mobile number (including bKash, Nagad, Rocket, Upay)
• Residential address
• National identity card or passport number (for KYC verification)
• Preferred payment method details
• Bank account information (where applicable)

1.2 Automatically Collected Information

When you browse our website or use our app, the following technical information is collected automatically:

• Internet Protocol (IP) address
• Device type, operating system and browser information
• Browsing activity logs (page visits, timestamps, click patterns)
• Geographic location (general — not GPS)
• Information obtained from cookies and similar tracking technologies
• Session data and user behaviour analysis

1.3 Transaction Information

We also store information related to your financial transactions, including deposit and withdrawal history, payment times and amounts, and detailed records of your betting and gaming activity.

cq999 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:

2.1 Account and Service Management

• Creating and managing accounts
• Completing identity verification (KYC — Know Your Customer)
• Processing deposits and withdrawals
• Providing bonuses, rewards and promotional offers
• Providing customer support

2.2 Security and Legal Compliance

• Preventing fraud, manipulation and unlawful activity
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring responsible gambling and supporting at-risk users
• Fulfilling legal obligations

2.3 Service Improvement and Communication

• Personalising the platform experience
• Informing you about new games, offers and updates
• Diagnosing and resolving technical issues
• Analysing user preferences to improve services

cq999 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Service Provider Partners

Necessary information is shared with trusted technology and payment partners who assist in operating our services. These partners include payment processors (bKash, Nagad, Rocket, Upay), game software providers and cybersecurity providers. These partners receive only the information necessary for their specific role and are required to comply with cq999's privacy standards.

3.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• Under a court order or at the direction of a government authority
• In money laundering or counter-terrorism investigations
• In investigations into fraud or criminal activity
• To comply with applicable laws and regulations

3.3 Business Changes

In the event of a company merger, acquisition or asset sale, user information may be transferred to the new authority. We will notify users in advance of any such change.

cq999 uses various types of cookies and similar technologies that enhance your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the website to function properly. They manage login status, page navigation and security-related operations.
• Functional Cookies: Remember your preferences (such as language and notification settings) and provide a personalised experience.
• Analytical Cookies: Analyse website traffic and usage patterns to help improve services.
• Targeting Cookies: Used to show you relevant advertisements and promotions based on your interests.

4.2 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may affect certain important functions of the website. Detailed guidance on managing cookies is available in most modern browsers.

cq999 has put in place industry-leading security measures to ensure the safety of your information.

5.1 Technical Security Measures

• SSL/TLS Encryption: All information is encrypted during data transmission
• Two-Factor Authentication support
• Advanced firewall and DDoS protection
• Regular security audits and vulnerability testing
• Data stored in secured data centres

5.2 Data Retention Period

Your information is retained according to the following policy:

• While account is active: all information is retained
• After account closure: financial information is retained for a minimum of 5 years (legal obligation)
• Identity verification information: retained as required by law
• Marketing-related information: deleted after you withdraw your consent

5.3 Response to a Data Breach

In the event of a data security breach, cq999 will notify affected users within a maximum of 72 hours and will take immediate remedial action.

As a cq999 user, you retain the following rights over your personal information:

cq999 is a platform intended solely for adults. Only those aged 21 or above are permitted to register and manage an account on this platform.

We do not knowingly collect any personal information from individuals under the age of 21. Age is verified at the time of registration and minors are not permitted to create an account during verification.

If a person creates an account using false information and is subsequently found to be a minor, that account will be closed immediately and the collected information will be destroyed.

If a parent or guardian believes their child has mistakenly created an account, please contact our support team. We will act promptly.

The cq999 platform integrates third-party services, including game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and payment gateways (bKash, Nagad, Rocket, Upay).

These third-party services have their own privacy policies that are outside cq999's control. We are not responsible for the data handling practices of these external entities. It is recommended that you read their respective privacy policies before using any third-party services.

cq999 reserves the right to modify or update this privacy policy at any time. In the event of significant changes to the policy, we will notify users in the following ways:

• A special notice will be displayed on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed

Continuing to use the platform after any changes means you are accepting the updated privacy policy. We recommend that users visit this page regularly.

If you have any questions, comments, or complaints regarding this privacy policy, please contact our data protection team. We will consider all your requests with care.